Publications and Leaflets

We have a range of leaflets and publications provided either by Redbridge Homes, the Council or other organisations that we think you may find useful and informative.

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(The file sizes may vary from 10KB - 1000KB)

If you cannot find a document on this page or are unable to download it, please contact us on: 020 8518 2400

(Please note the following links may open in a new window)

Click on a link below or scroll down to view leaflets revelant to you:

Becoming a tenant

Buying your council house

Cash Incentive Scheme (for tenants)

Equality and Diversity

Preventing fraud and corruption

Repairs

Resident Engagement

Setting up a Resident Association

Estate Guardian Scheme Leaflet

Complaints

Financial Inclusion

	Name	Summary	Published by
	Financial Inclusion	A guide to Financial capability for Social Housing Tenants	Toynbee Hall

Becoming a tenant

Name	Summary	Published by
Application Form	Anyone interested in becoming a tenant must fill out the form for Choice Based Lettings and return it to the Council's Housing Advice Centre.	London Borough of Redbridge
Guidance Notes	Guidance notes for how to fill out the registration form.	London Borough of Redbridge
Choice Homes Bidding via the Internet	Bidding via the internet	London Borough of Redbridge
Choice Homes Bidding via Test Message	Bidding via text message	London Borough of Redbridge
Rough Guide To Housing	Introduction guide to housing guide	London Borough of Redbridge
Arms Length Management Organisation	A Tenant's Guide	Communities and Local Government
Tenants Handbook	This handbook has information you need regarding your tenancy with us.To download this leaflet, please click on the link.	Redbridge Homes
Seaside Overview	Seaside and Country homes overview	Seaside and Country Homes
Golden Goodbye	Golden Goodbye Scheme	Redbridge Homes
Recharge Policy	This advice note outlines our Recharge Policy. It explains when we recharge for work and how we recover the costs.	Redbridge Homes

Complaints

	Name	Summary	Published by
	Complaint Form	At Redbridge Homes we always aim to provide excellent services but we admit that sometimes things do go wrong. When this happens you might want to complain. As you read on, you will find an easy to follow guide on how to do so.	Redbridge Homes

Anti-Social Behaviour

	Name	Summary	Published by
	Anti-Social Behaviour Guide	If you are suffering from anti-social behaviour, or any form of harassment or domestic violence this leaflet may help you to deal with the problem.	Redbridge Homes

Leaseholders Services

	Name	Summary	Published by
	A summary of Rights and Obligations	This document summarises your rights and obligations as a Leaseholder with regards to paying your service charges.	Redbridge Homes
	Leaseholders Handbook	This Handbook describes your rights and responsibilities as a leaseholder and our responsibilities as your landlord.	Redbridge Homes

Buying your council house

	Name	Summary	Published by
	Your right to buy your home	This booklet describes the Right to Buy scheme. Under this scheme, you can buy your home at a price lower than the full market value. This is because the length of time you have spent as a tenant entitles you to a discount.	Communities and Local Government
	Thinking of buying a council flat?	Things to consider before you buy a flat where the freeholder is a council, housing association or other social landlord.	Communities and Local Government

Environmental Services

	Name	Summary	Published by
	Environmental Service Standards	The purpose of this guide is to provide information to residents on the services provided.To download this leaflet, please click on the link.	Redbridge Homes

Cash Incentive Scheme

The Cash Incentive Scheme has been suspended, until further notice. This is due to lack of funding available for this scheme.

Name	Summary	Published by
A guide for tenants	An outline of what the Cash Incentive Scheme is and how it works. The Cash Incentive Scheme is a grant of up to £25,000 which could help you buy a home of your own, if you agree to move out of the council property you currently live in.	Redbridge Homes
Grant Conditions	The terms and conditions of the Cash Incentive Scheme.	Redbridge Homes
Application form	Fill out this form and return it to the Home Ownership team to apply for the grant.	Redbridge Homes

Equality and Diversity

	Name	Summary	Published by
	Equality and diversity policy	Redbridge Homes' policy of diversity and equal opportunities.	Redbridge Homes
	Key legislation	Details of legislation put in place to ensure equal opportunities.	Cohesia Ltd.

Preventing fraud and corruption

Name	Summary	Published by
Do you think someone is cheating Redbridge Council?	How to report any wrong doing within Redbridge Council.	London Borough of Redbridge
Fraudulent card payments	Advises on what you should do if you are the victim of fraudulent payments on your debit or credit card.	London Borough of Redbridge
Money laundering guidance	The Council's policy towards money laundering, and what you should do if you suspect a case of money laundering.	London Borough of Redbridge
Anti-fraud and corruption strategy	The aims and principles of the borough's commitment to preventing fraud and corruption.	London Borough of Redbridge
National Fraud Initiative	The process that the Audit Commission carries out to assist in the prevention and detection of fraud.	London Borough of Redbridge
Code of corporate governance	Our aims and arrangements for corporate goverance and our committment to upholding high standards of integrity and accountability.	London Borough of Redbridge

Repairs

Name	Summary	Published by
Finding a contractor can be a real headache	Provides contact details and infomation about the repair services Morrisons provide.	Redbridge Homes
Handy Repairs Tips	A guide to maintaining your home.	Redbridge Homes
Redbridge HandyPerson Scheme	Full details of qualification criteria, nature of work undertaken and costs.	London Borough of Redbridge
Handy Hints Booklet	This booklet gives straightforward guidance on some of the basic tasks that you can do around the home.	Redbridge Homes
Gas Safety - A guide for Residents	Gas Safety - A guide for residents.	Redbridge Homes
Aids and Adaptations	Aids & adaptations are changes to your home which make your life easier.	Redbridge Homes
Condensation	This leaflet helps gives you information on how you can prevent condensation in your home.	Redbridge Homes
Repairs Handbook	Redbridge Homes is committed to providing you with a repairs service that is accessible and efficient.	Redbridge Homes

Resident Engagement

Name	Summary	Published by
Resident Engagement Strategy	Included in this strategy is our five year action plan which demonstrates the work we will be undertaking over the next few years to achieve that goal.	Redbridge Homes
How you can participate	The different ways you get involved in influencing how services are carried out and improved. To download this leaflet, please click on the link.	Redbridge Homes
Tenant and Leaseholder Compact	The agreement between tenants and leaseholders and Redbridge Homes that describes the framework in Redbridge for resident involvement	Redbridge Homes
Locations and useful numbers	Where Resident Associations, Estate Guardians, Housing Offices and Local Housing Forums are located, and important Redbridge Homes contact details.	Redbridge Homes
Setting up a Residents Association	How to set up a Residents Association and the support that we can offer. To download this leaflet, please click on the link.	Redbridge Homes
Working procedure for Estate Guardians	Describes the role of an Estate Guardian.To download this leaflet, please click on the link.	Redbridge Homes
Estate Guardian nomination form	If you would like to nominate yourself to be an Estate Guardian, please fill in this form and return it to the Resident Engagement team.	Redbridge Homes
Resident Training Programme 2010/2011	Inside you will find lots of interesting courses suggested by you, ourresidents, following an extensive training needs assessment. Each course will help you develop new skills as well as build on skills you already have.	Redbridge Homes