to Redbridge
Homes
Audit
Commission Inspection
The Audit
Commission re-inspection of Redbridge Homes has now begun.
The inspectors will also be on site between 8th and
19th February 2010. This is following the inspection
last year where we were judged a “fair” service with “promising
prospects for improvement”.
Some of
the key strengths from the last inspection
were:
The
condition of tenants’ homes is comparatively good and planned
improvements are being delivered with high levels of
satisfaction;
- an effective caretaking service and the estates are well
maintained; and
- residents are actively engaged in improving services.
Work
highlighted as areas needing improvement, have been improved. They
include:
- Upgrading the telephone system to effectively manage
calls;
- Ensuring complaints are consistently handled and
monitored;
- Improving support for disabled and frail residents;
- Increasing quality of repairs and improving the quality
of ready to let properties.
During this inspection the
inspectors will be meeting with Redbridge Homes staff, residents
and partners (such as Morrison) to assess our services.
If you do meet an
inspector we would ask you to be honest with your observations but
fair and balanced. By this we mean to also talk about positive
experiences and if things have gone wrong what has been done to
make them right.
NEW BLOCK
INSULATION
As part of a
group of Local Authorities and
ALMOs,
Redbridge Homes have secured a £1.575 million grant from the Homes
and
Communities
Agency (HCA) to insulate medium and high-rise blocks.
The
money will be made available over the next two years, £945,000 this
year followed by £630,000 next year.
Dale Walker, Redbridge Homes Director of
Operations, said "The programme of works will start in
January and see 13 blocks insulated by next March. The residents of
the blocks involved will receive a notification from Redbridge
Homes shortly advising when their work will begin."
Sharon Standell, Chief Executive
of Redbridge Homes, commented "This is great news for our
residents, it shows our commitment to improving their homes and to
help reduce the cost of living for our residents so they have more
money available especially in these difficult times."